Cancellation Policy

Cancelling your order

While your order shows Processing, before we confirm it, you can cancel it or change it yourself from My orders.

Once we have confirmed it, use Ask for a change in My orders or email hello@yallataza.com with your order number, and we will do our best before we harvest. Once produce has been harvested or handed to the driver, we may not be able to cancel, as it is already prepared for you.

If we cancel

We may cancel an order if an item is unavailable, the address is outside our delivery area, or there was a pricing error. If we cancel, you are not charged, or you are refunded in full.

Refunds on cancellation

Any refund for a cancelled order is handled under our Refund Policy.

Subscriptions

You can add greens to any subscription delivery until its order cut-off, the day before delivery. Skipping a delivery, taking greens away, pausing or stopping need a few days' notice, shown on your subscription page, because those greens are grown and cut for you. Deliveries inside the notice still come as booked.