Refund Policy
Last updated 1 July 2026
We grow and deliver fresh produce, and we want you happy with every order. This policy explains when and how we refund or replace items.
Our freshness promise
If your produce arrives not fresh, damaged, or not what you ordered, we will make it right. Please contact us within 24 hours of delivery at hello@yallataza.com with your order number and a photo where possible.
Replacement or refund
Depending on what you prefer and what we have available, we will send a replacement or issue a refund for the affected items. Refunds are returned to your original payment method where possible; for cash-on-delivery orders we arrange the refund with you directly.
Business accounts
For approved business (on account) orders, adjustments are credited against your account and reflected on your next invoice.
What is not refundable
Because our products are perishable, we cannot accept returns for change of mind once produce has been delivered. This does not affect your rights where produce is faulty or incorrect.
How to request a refund
Email hello@yallataza.com with your order number and a short description. We aim to respond quickly and resolve every request fairly.